Frequently Asked Questions for West Houston Counseling Center
How long will my counseling session last?
Session are booked on the hour and are typically set for a 45-53 minute period. Please note that young children may need shorter sessions and as such we require parents to stay in the waiting room. Should you need a longer session, please be advised that insurance may not cover your second hour of therapy.
Do you accept insurance for counseling?
Most of our licensed counselors and associates accept insurance. However, please note that by using your insurance, your counselor MUST include a mental health diagnosis that will become part of your permanent medical record. Some of the plans accepted by our center include: Aetna, American Behavioral, Blue Cross Blue Shield, Optum, PHCS, Multiplan, and United Healthcare / United Behavioral. Plans vary by clinician so please check with your counselor to verify eligibility. Graduate Practicum Counselors and life coaches do not accept insurance. To have us verify your benefits, please fill out the verification form on our New Patient Resources tab.
How much does counseling cost?
If you are using your insurance, your fee will depend upon your plan and will be subject to your deductible or copay. To have us verify your benefits, please visit the new patient resources page and complete the verification form. Fees listed here are for self pay clients. Counseling fees vary by counselor bases upon services offered, licensure level, and experience. You may also learn more about your rights to a Good Faith Estimate under the No Suprises Act here.
Typically, the following fee structure will apply for self pay clients:
LPC-S, LPC, RPT: $150-$165
Life Coach – $80
*Paper and Computerized assessments, neurofeedback, reports, court appearances, consultations, observations, and other services are billed separately. Please see our full price sheet available at the front desk or online for details.
What should I bring to counseling?
You may fill out the intake paperwork located on the New Patient Resources ab and bring this with you to your first session with your insurance card and drivers license. If you are seeking services for a minor, we will also need any court paperwork pertaining to your child such as divorce decrees or custody documents that demonstrate the right to seek psychological services. If you are seeking counseling or evaluation as part of a court
What should I do if I have a complaint?
Complaints against a therapist may be made through the Texas Behavioral Health Council. You may find the online complaint form here. Or you may reach them by US Post at George H.W. Bush State Office Bldg., 1801 Congress Ave., Ste. 7.300, Austin, TX 78701 or by phone at (512) 305-7700